Registration Information
Growth Lab Refund Policy
We understand that plans can change. This policy explains when refunds or transfers may be available for The Growth Lab.
Refund eligibility
You may request a full refund within 14 days of your purchase, provided that:
- The Growth Lab cohort has not yet begun.
- You have not attended a live session.
- You have not accessed a substantial portion of any participant materials provided before the program.
Refund requests made more than 14 days after purchase are generally not eligible for a refund.
Cancellations before the program begins
When possible, please contact us at least seven days before the first scheduled session if you need to cancel.
Requests received after the 14-day refund period but at least seven days before the cohort begins may be considered individually. Approval is not guaranteed.
After the cohort begins
Because The Growth Lab is a live, limited-size program and your registration reserves a space that may no longer be available to another participant, refunds are not available once the first session has begun.
Missed sessions are not eligible for full or partial refunds.
Transfers
When space is available, you may request to transfer your registration to another Growth Lab cohort. Transfer requests must be made before your original cohort begins and are subject to approval.
Registrations may not be transferred to another person without prior written approval.
Discounted and scholarship registrations
Unless otherwise stated at the time of registration, discounted and scholarship registrations are subject to the same refund policy.
Program cancellation or rescheduling
If Trauma Focused Therapy cancels a cohort, you may choose either:
- A full refund, or
- A transfer to another available cohort.
If an individual session must be rescheduled, we will provide as much notice as reasonably possible. Rescheduling an individual session does not ordinarily qualify the registration for a refund.
Processing refunds
Approved refunds will be returned to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Payment-processing fees may be nonrefundable when they are not returned by the payment processor.
Late or missing refunds
If an approved refund has not appeared after 10 business days, please:
- Check the account connected to your original payment method.
- Contact your credit card company or bank, as processing times may vary.
- Email us if the refund still has not appeared.
Questions or refund requests
Please contact:
Trauma Focused Therapy
dave@traumafocusedtherapy.com
Please include your name, registration email address, cohort dates, and the reason for your request.
Dave Ebaugh, LCSW
Trauma Focused Therapy